Refund policy

60-Day Return and Refund Policy

We want you and your pet to be happy with your Stride Paws purchase. Most items can be returned within 60 days after delivery.

Return Eligibility

To request a return, email support@stridepaws.com within 60 days of delivery and include your order number and reason for the return.

Items must include all original parts and accessories and should be returned in their original packaging when reasonably possible. Proof of purchase is required.

Products specifically advertised with a trial or money-back guarantee may be opened and reasonably tested. Damage caused by misuse, neglect, unauthorized modification, or ordinary wear and tear is not covered.

Please do not send an item back without contacting us first. Approved customers will receive return instructions and the correct return address. Returns sent without authorization may not be accepted.

Bundles, BOGO Offers, and Free Gifts

Products purchased as part of a bundle, Buy One Get One offer, or promotion must be returned together to receive a full refund. If part of an offer is not returned, the refund may be adjusted to reflect the regular price of the items kept.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact support@stridepaws.com as soon as possible and include your order number, a description of the issue, and clear photos or video.

When the issue is confirmed, Stride Paws will provide an appropriate replacement or refund and will cover required return shipping.

Change-of-Mind Returns

For returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

We recommend using a trackable shipping service. Stride Paws is not responsible for return packages lost in transit.

Exceptions

Gift cards and products clearly marked as final sale cannot be returned.

For hygiene and safety reasons, certain opened grooming or personal-care products might not be eligible unless they were advertised with a trial or money-back guarantee or arrived damaged or defective.

Sale-priced products remain eligible for return unless they were clearly marked as final sale before purchase.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact support@stridepaws.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or shipped.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact

For return or refund questions, email:

support@stridepaws.com